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Delete my data

This page explains how to delete your data and account in Austral, the astrology app by Nuance Tecnologia Financeira Ltda., from the app or by email. You don’t need the app or an account to ask.

Version 1.3

In the app

Open Austral, go to Profile → Delete my data and confirm. It works with or without an account. If you signed in with Apple, Profile → Account → Delete account opens the same screen.

Everything stored on your phone is erased right away, and your saved profile and every record on our server tied to your install ID are deleted. If you signed in with Apple, your account is deleted too, with every installation linked to it on your other devices, and we revoke Austral’s Sign in with Apple authorisation with Apple.

By email

If you no longer have the app, or prefer to ask us, send us an email with the subject “Delete my Austral data” to privacy@austral.app.br. Include the support code shown in the app under Profile → Delete my data or Profile → Help or, if you signed in with Apple or subscribed to our emails, write from that email address (with Hide My Email, the relay address Apple shows in Settings → [your name] → Sign-In & Security → Sign in with Apple → Austral, or on older iOS versions Password & Security → Apps Using Apple ID → Austral). That’s how we find your record.

If you have neither the code nor one of those addresses, we may not be able to identify your record (GDPR art. 11; LGPD art. 18). It is deleted automatically 24 months after the app was last used.

What gets deleted

  • On your phone: your profile, the people you added, your mood history, your Ask conversations, your scheduled notifications and your Premium entitlement token.
  • On our server: your saved profile (name, birth data, gender, relationship status, language, time zone, settings and your AI consent record), your install ID and device secret, your daily AI message counts, the gifts and invites you created (their links stop working at once, including a Premium gift nobody has redeemed yet), your referral records, and your circle: your connections (on both sides), the bond you picked for each friend, your birthday-sharing choice and the notes that a connection was removed.
  • Your account (Sign in with Apple identifier, email and name), every installation linked to it and the subscription records linked to it, after we revoke Austral’s Sign in with Apple authorisation with Apple. Without an account, your installation is removed from the subscription records.
  • Notifications and email: your push tokens (with your quiet hours and notification voice) and notification open events, your email subscription (address, categories, consent record), the list of upcoming email dates and the send log. If your email address was confirmed, we send one last email to say your data is deleted.

What isn’t deleted right away

  • We don’t keep backups of the database, so no copy of your data stays in one.
  • Server logs (IP address, time and path of requests) expire on their own after 2 weeks.
  • Cached AI-written texts aren’t linked to you (they are stored under a hash of reading facts) and expire within 30 days.
  • Our AI provider, Anthropic, may keep request data for a limited time under its own terms before deleting it.
  • What people already received from your gifts and invites stays with them: a Premium gift already redeemed keeps running, and someone who accepted one of your ordinary links and added you to their Compatibility keeps your first name and birth details on their phone.
  • Records that a circle notification was queued or sent (which connection and when, without names) expire on their own within 31 days.
  • Card images you shared, and notifications already delivered to your friends’ phones, stay where they are; we can’t delete them.
  • Records we must keep by law, for example of purchases for tax purposes or to respond to a legal claim, for as long as the law requires.
  • Purchase records kept by Apple or Google under their own policies.

How long it takes

  • In the app: immediately on your phone, and within 30 days on our server.
  • By email: we confirm your request within 15 days and complete the deletion within 30 days of being able to identify your record.

Your subscription

Deleting your data doesn’t cancel a subscription, because Apple or Google bills it. Cancel it first in your store settings: on iPhone, Settings → [your name] → Subscriptions; on Android (once Austral is available there), Google Play → Profile → Payments & subscriptions → Subscriptions.

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