Support
Questions, ideas or something not working? Write to us. We read every message.
Contact
Email support@austral.app.br. If something isn’t working, tell us what you were doing, your phone model, the date it happened and the support code from Profile → Help. For privacy requests, write to privacy@austral.app.br. Austral is made by Nuance Tecnologia Financeira Ltda., Rua Oscar Trompowsky, 844, apto. 1, Gutierrez, Belo Horizonte/MG, CEP 30441-123, Brasil.
Austral Premium
How do I get Premium?
In the app, open Profile → Austral Premium (or any Premium card) and pick monthly or yearly. You pay through your App Store or Google Play account, which shows the final price in your currency before you confirm. See what Premium adds.
How does the free trial work?
The yearly plan can start with a 7-day free trial, once per Apple ID or Google account. If you don’t cancel at least 24 hours before it ends, the yearly subscription starts and is charged.
How do I cancel?
On iPhone: Settings → [your name] → Subscriptions → Austral. On Android (once available): Google Play → Profile → Payments & subscriptions → Subscriptions → Austral. You keep Premium until the end of the period you paid for. Deleting the app doesn’t cancel it.
I have a new phone. How do I get Premium back?
Open Profile → Austral Premium → Restore purchases, signed in to the same Apple ID or Google account. On iPhone, signing in with Apple also brings your Premium, profile and settings back.
Can I get a refund?
Refunds are handled by the store that billed you. App Store: reportaproblem.apple.com. Google Play (once Austral is on Android): from your order history (how), or write to us and we can refund a Google Play purchase through Google. On iPhone you can also start from Profile → Austral Premium → Request a refund.
Your chart and readings
I don’t know my birth time. Can I still use Austral?
Yes. Your Sun sign only needs a date, and most readings work without a time. Your Moon sign is more precise with a time, and your Rising sign and houses need both the time and the place. Austral tells you which parts of your chart it can’t know.
How accurate is it?
The planet positions are astronomically accurate: they come from the Swiss Ephemeris for your exact moment and place. What they mean is interpretation. Astrology is for reflection and fun, not a prediction or advice.
Ask
How many messages can I send in Ask?
Five a day on the free plan, resetting at local midnight. With Austral Premium, Ask is unlimited within a fair-use limit of 200 messages a day.
Is the astrologer a real person?
No. Answers in Ask are written by AI from your chart’s computed positions, for reflection and not as advice. If an answer seems wrong or inappropriate, report it from the answer itself.
Can I turn off the personalized writing?
Yes. Switch off Personalized writing in your profile to get the standard texts everywhere. Ask is only used when you open it and write.
Gifts and invites
How do I send a reading to a friend?
In the app, tap Send a reading (on a compatibility result or in Profile → Gifts and invites), pick a gift, add a note and share the link. Your friend opens it in any browser, with no install needed, and enters their own birth details. Links last 30 days, and you can turn one off in Profile → Gifts and invites.
Does my friend’s data get added to my Compatibility?
Only if they tick “Add me to [your name]’s Compatibility” when they open it. Otherwise you only see that they opened it and their Sun and Moon signs.
I received a Premium gift. How do I use it?
Open the gift link on your phone with Austral installed and follow the steps. Premium starts when you redeem it and doesn’t renew on its own.
Notifications and email
How do I choose which notifications I get?
In Profile → Notifications, pick the categories, the time of your morning reading (“Morning reading at”) and your “Quiet hours”. You can also turn them off in your phone’s settings.
How do I stop the emails?
Every email has an unsubscribe link that works with one click, and a link to choose which kinds you get. You can also change this in Profile → Account → Email preferences (when you’re signed in with Apple).
Your account and data
Do I need an account?
No. Signing in with Apple is optional; it keeps your profile and Premium when you change phones.
How do I delete my data?
In the app, go to Profile → Delete my data, or request it by email with the support code shown in the app. It deletes the data on your phone, your saved profile on our server and, if you signed in, your account.
Where is my data stored?
Your profile is saved in our database so your readings work every day, with your name and birth data encrypted. The people you add, your mood history and your Ask conversations stay on your phone. The Privacy Policy has every detail.
Languages
Which languages is this site in?
English, Brazilian Portuguese and Italian. Choose yours from the language menu at the top of any page; the site remembers your choice on this device.