Terms of Use | Austral

About these terms

These terms are an agreement between you and Nuance Tecnologia Financeira Ltda. (CNPJ 57.925.001/0001-64), Rua Oscar Trompowsky, 844, apto. 1, Gutierrez, Belo Horizonte/MG, CEP 30441-123, Brasil (“Austral”, “we”). They govern your use of the Austral apps and this website, and they are the end-user licence agreement (EULA) for the app. By using Austral you accept them; if you don’t agree, please don’t use it.

You must be at least 13 to use Austral. If you are under the age of majority or of digital consent in your country, you may use it only with the permission of a parent or guardian, who accepts these terms for you, including any purchase.

Our Privacy Policy explains how we handle personal data.

What Austral is

Austral turns your birth date, time and place into a natal chart, horoscopes, compatibility readings and mood check-ins. The astronomy is real: planet positions are calculated with the Swiss Ephemeris through the open-source OpAstro engine. The words around them are interpretation.

Most of Austral is free: every horoscope with Listen, Lucky Moments, the Mood Detector, your birth chart, compatibility for up to 5 people, 5 Ask messages a day, gifts and invites. Austral Premium is an optional subscription that adds deeper features, listed on the Premium page and in the app.

For reflection and entertainment

Astrology is a lens for reflection and entertainment. Nothing in Austral is professional, medical, psychological, legal or financial advice, and it can’t predict the future. Don’t use Austral to make decisions about your health, money, legal matters or other important parts of your life, and don’t delay seeking professional help because of something you read in it.

If you are in crisis or thinking about harming yourself, contact your local emergency services or a crisis line right away (in Brazil, CVV on 188; in Italy, 112).

AI-generated content

Ask is an AI astrologer (Claude, by Anthropic): its answers are labelled as written by AI and are never a person. With Personalized writing on, some readings, mood reflections and email poems are also worded by AI from facts our server computes. Austral computes the astrological facts first and checks the AI’s text against them, but AI-written text can still be inaccurate, incomplete or unsuitable. Use your own judgement and don’t rely on it as advice. You can report an answer from Ask.

Ask has daily limits: 5 messages a day for free and, with Austral Premium, unlimited use within a fair-use limit of 200 messages a day. Don’t use Ask to create unlawful, hateful, harassing or harmful content, or to try to obtain information about other people. We may limit or suspend Ask in case of abuse.

Your account and data

You can use Austral without an account. On iPhone you can sign in with Apple to keep your profile and Premium across devices. You are responsible for the information you enter, including other people’s data, and for keeping your device and your Apple ID secure. You can delete your account and data at any time (see Delete my data).

Austral Premium subscriptions

Austral Premium is sold in the app through the App Store (and, once Austral is available on Android, Google Play), and these rules apply together with the store’s terms:

Plans. Austral Premium is an auto-renewing subscription, monthly or yearly. The price, its period and any taxes are shown in your currency in the app and by the App Store or Google Play before you confirm; that is the price you pay. Prices start at US$4.99 a month or US$29.99 a year in the United States, and the Premium page shows the starting prices for other currencies.
Free trial. The yearly plan can start with a 7-day free trial, available once per Apple ID or Google account, as the store determines. Unless you cancel at least 24 hours before the trial ends, the yearly subscription starts and is charged automatically. Any unused portion of a free trial is forfeited when you purchase a subscription.
Payment. Payment is charged to your Apple ID account or Google account at confirmation of purchase or, with a free trial, when the trial ends.
Automatic renewal. The subscription renews automatically for the same period and price unless it is cancelled at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period. If the price changes, the store tells you in advance and, where required, asks for your agreement.
Changing plans. You can switch between monthly and yearly in the app or in your store settings; the store applies the change and any proration under its rules.
Manage and cancel. You can manage or cancel your subscription at any time in your store account settings: on iPhone, Settings → [your name] → Subscriptions; on Android (once Austral is available there), Google Play → Profile → Payments & subscriptions → Subscriptions. After cancelling, you keep Premium until the end of the period you paid for. Deleting the app or your Austral data doesn’t cancel the subscription.
Restore. On a new or reset phone, use Restore purchases in the app with the same Apple ID or Google account, or sign in with Apple.
Refunds. Purchases are processed by Apple or Google, and refunds are handled under their policies: on the App Store at reportaproblem.apple.com; on Google Play from your order history (how). For a Google Play purchase you can also write to us and we can refund it through Google. A refunded subscription or gift ends its Premium access. This doesn’t limit any right of withdrawal or refund you have under consumer law.

Gifts, invites and referral rewards

From the app you can send readings, invites and Premium to other people:

A gift or invite link shows what the gift contains (for example your first name, a note and some chart facts), expires after 30 days and can be revoked at any time. Sending readings and invites is free.
Premium gifts are a one-time purchase of one month or one year of Premium for someone else, through the App Store or Google Play. They don’t renew. The recipient redeems the gift in the app; Premium runs for that period from the moment it is redeemed. An unredeemed gift link expires after 30 days; if that happens, write to us and we’ll help you get a new link or a refund through the store. Premium members may also receive free gifts to send, as described in the app.
Send gifts and invites only to people you know, and include only personal data, including theirs, that you have the right to share. Don’t use them to send spam, to harass anyone or to impersonate someone.
Recipients decide whether to add their own birth data to your Compatibility. Nobody is added without ticking that option.
Referral rewards are described in the app at the time (currently 7 days of Premium for you and for the person who joins). They are in-app content only, with no cash value; they can’t be transferred or sold, are given once per new person and are never given for ratings or reviews. We may withhold or remove rewards obtained through fake accounts, repeated installs or other abuse, and we may change or end the programme for the future.

Notifications and email

Notifications and personal emails are optional and off until you turn them on. You choose their categories in the app, and you can turn them off there, in your phone’s settings or, for email, with the unsubscribe link in every email. Their content follows the same rules as the rest of Austral: they are for reflection and never promise outcomes. We don’t send promotional notifications unless you turn that category on.

Acceptable use

Use Austral lawfully and respectfully. In particular, don’t:

add other people’s data without a fair reason, or use readings to pressure, harass or discriminate against anyone;
try to break, overload, scrape or reverse engineer the service, except where the law allows it;
get around limits, the paywall or security measures, or resell access to Austral or gift links;
use Austral to break the law or infringe anyone’s rights.

Your content

You keep your rights to what you write in Austral, such as gift notes and Ask messages. You give us a limited licence to store, process and transmit it only to provide the service to you and to the people you send it to. You are responsible for it and confirm you have the right to share it.

Our intellectual property

The app, its design, illustrations, texts and brand belong to Austral or its licensors. We give you a personal, non-exclusive, non-transferable and revocable licence to use the app on devices you own or control, for your personal, non-commercial use. Open-source components are licensed under their own terms. Planet positions are computed on our server with the Swiss Ephemeris by Astrodienst AG, used under the GNU Affero General Public License v3; you can ask us for the source code of our server at support@austral.app.br, free of charge.

App Store and Google Play

If you downloaded Austral from Apple’s App Store, these terms are between you and Austral only, not Apple, and Austral, not Apple, is responsible for the app and its content. Apple’s Licensed Application End User License Agreement applies where these terms don’t cover something, and in addition:

your licence is to use the app on Apple-branded products you own or control, as allowed by the Usage Rules in the Apple Media Services Terms and Conditions;
Apple has no obligation to provide maintenance or support for the app; contact us at support@austral.app.br;
if the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation regarding the app;
Austral, not Apple, is responsible for addressing any claims relating to the app or your use of it, including product liability claims, claims that the app fails to meet legal or regulatory requirements, consumer protection and privacy claims, and claims that the app infringes third-party intellectual property rights;
you confirm that you are not in a country subject to a US Government embargo or designated as supporting terrorism, and that you are not on any US Government list of prohibited or restricted parties;
you must comply with applicable third-party terms when using the app;
Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Austral isn’t on Google Play yet. Once it is, if you download Austral from Google Play, the Google Play Terms of Service and the Google Play payments terms also apply to your download and purchases.

Changes and availability

We keep improving Austral and may add, change or remove features. We give reasonable notice before removing a paid feature included in your subscription. The service may occasionally be unavailable for maintenance or for reasons beyond our control.

Ending this agreement

You can stop using Austral and delete your data at any time. We may suspend or end your access if you seriously or repeatedly break these terms, or if the law requires it, and we tell you why whenever we can. If we shut down the service, we tell you in advance, and you can ask the store for a refund of any subscription time you can no longer use.

Warranties and liability

Austral is provided for reflection and entertainment. To the extent the law allows, we don’t guarantee that readings are accurate or that the service will be uninterrupted, and we are not liable for indirect damages or for decisions you make based on content in the app. We remain liable without limitation where the law doesn’t allow liability to be limited, for example for wilful misconduct or gross negligence.

Your consumer rights. Nothing in these terms limits rights you have as a consumer that can’t be waived. If you live in Brazil, these include your rights under the Consumer Defence Code (Lei nº 8.078/1990), such as the right of withdrawal (art. 49). If you live in the European Union, including Italy, they include your rights under the Italian Consumer Code (Legislative Decree nº 206/2005) and the other mandatory consumer laws of your country, such as the legal guarantee of conformity for digital content and services.

Governing law and disputes

These terms are governed by the laws of Brazil, and the courts of Belo Horizonte/MG have jurisdiction. If you are a consumer, you can always bring a claim in the courts where you live (in Brazil, CDC art. 101, I), and if you live in the European Union you keep the protection of the mandatory laws of your country of residence. Before going to court, please write to us so we can try to sort it out; in Brazil you can also use consumidor.gov.br.

Changes to these terms

We may update these terms. We change the version and the date at the top and, for significant changes, tell you in the app before they take effect. If you don’t agree with the new terms, you can stop using Austral and cancel your subscription.

Contact

Nuance Tecnologia Financeira Ltda., Rua Oscar Trompowsky, 844, apto. 1, Gutierrez, Belo Horizonte/MG, CEP 30441-123, Brasil. Support: support@austral.app.br. Privacy: privacy@austral.app.br.